Certificate in Ticketing & Customer Support

Name: Certificate in Ticketing & Customer Support
Availability: InStock

-- ViewingNow

The Certificate in Ticketing & Customer Support is a comprehensive course designed to equip learners with essential skills for success in the customer support industry. This program focuses on ticketing systems, problem-solving, and communication strategies that are critical for providing exceptional customer service.

4,0

Based on 3.159 reviews

4.473+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

AboutThisCourse

In today's fast-paced and highly competitive business environment, the demand for skilled customer support professionals has never been higher. By completing this course, learners will gain a competitive edge and be better positioned to advance their careers in this growing field. The course covers a range of topics, including ticket management, customer service best practices, and communication skills. Learners will also have the opportunity to gain hands-on experience using industry-leading ticketing systems and tools. Overall, this certificate course is an excellent investment for anyone looking to build a rewarding career in customer support. By completing the course, learners will be equipped with the skills and knowledge needed to provide exceptional service, manage tickets effectively, and communicate with customers in a professional and effective manner.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

NoWaitingPeriod

CourseDetails

• Understanding Ticketing Systems
• Ticketing Software and Tools
• Creating and Managing Support Tickets
• Communication Skills for Customer Support
• Troubleshooting and Problem-Solving Techniques
• Ticketing Best Practices and Workflows
• Customer Service Standards and Metrics
• Escalation Processes and Procedures
• Using Data and Analytics in Ticketing

CareerPath

The Certificate in Ticketing & Customer Support program prepares learners for various roles in the thriving customer support sector. This 3D pie chart showcases the job market trends for these roles in the UK, highlighting the percentage of professionals in each position. Ticket Agents, responsible for managing customer inquiries and requests, make up 35% of the workforce. Customer Support Representatives, who handle customer complaints, account for 45% of the professionals in this industry. Team Leads, managing customer support teams, represent 15% of the sector, while Customer Support Managers, overseeing support operations, comprise 5%. These statistics emphasize the growing demand for skilled customer support professionals in the UK, offering excellent career prospects and opportunities for advancement. With the Certificate in Ticketing & Customer Support, learners can acquire the necessary skills to excel in these roles and contribute to the success of their organizations.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

ReceiveCertificateCompletion

WhyPeopleChooseUs

LoadingReviews

FrequentlyAskedQuestions

WhatMakesCourseUnique

▼

HowLongCompleteCourse

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

WhenCanIStartCourse

▼

WhatIsCourseFormat

▼

CourseFee

MostPopular

FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
EarlyCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
CourseMaterials

AllInclusivePricing

GetCourseInformation

PayAsCompany

RequestInvoiceCompany

PayByInvoice

EarnCareerCertificate

CERTIFICATE IN TICKETING & CUSTOMER SUPPORT

IsAwardedTo

LearnerName

WhoHasCompletedProgramme

London School of International Business (LSIB)

AwardedOn

05 May 2025

BlockchainId s-1-a-2-m-3-p-4-l-5-e

AddCredentialToProfile