Global Certificate in Customer Engagement & AI

Name: Global Certificate in Customer Engagement & AI
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The Global Certificate in Customer Engagement & AI is a cutting-edge course that empowers learners with the essential skills to thrive in the age of AI. This course emphasizes the importance of customer engagement in today's data-driven world and teaches learners how to leverage AI to deliver personalized experiences that drive business growth.

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AboutThisCourse

In this course, learners will explore the latest AI technologies, including machine learning, natural language processing, and chatbots, and learn how to apply these tools to improve customer engagement, increase loyalty, and reduce churn. With a focus on real-world applications and practical skills, this course is designed to meet the growing industry demand for AI expertise in customer engagement. By completing this course, learners will gain a competitive edge in the job market and be prepared to take on exciting new roles in customer engagement, AI, and data analysis. Whether you are a marketing professional, customer service representative, or data analyst, this course will equip you with the essential skills needed to advance your career and succeed in the age of AI.

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CourseDetails

• Unit 1: Introduction to Customer Engagement & AI
• Unit 2: Understanding Customer Behavior & Preferences
• Unit 3: AI-Powered Customer Engagement Strategies
• Unit 4: Implementing AI in Customer Service
• Unit 5: Personalization & Customer Experience with AI
• Unit 6: AI-Driven Customer Analytics & Insights
• Unit 7: Ethics & Data Privacy in AI-Powered Customer Engagement
• Unit 8: Measuring Success in AI-Driven Customer Engagement
• Unit 9: Future Trends in Global Customer Engagement & AI
• Unit 10: Case Studies in AI-Powered Customer Engagement

CareerPath

The Global Certificate in Customer Engagement & AI prepares professionals for various roles in the ever-evolving AI and customer engagement landscape. Here are some roles related to this field and their respective job market trends, represented visually with a 3D pie chart: 1. **Customer Success Manager**: This role focuses on ensuring customers achieve their desired outcomes while using products or services. This position accounts for 25% of the market demand in this field. 2. **Customer Support Manager**: These professionals manage customer support teams to address customer inquiries and issues. This role represents 20% of the job market. 3. **AI Customer Service Engineer**: As AI continues to shape customer service, AI Customer Service Engineers are in high demand, accounting for 30% of the market. 4. **AI Ethics Manager**: Ensuring responsible AI implementation is the focus of this role. AI Ethics Managers make up 15% of the job market. 5. **AI Data Analyst**: AI Data Analysts gather and interpret data to help organizations make informed decisions. This role accounts for 10% of the job market. The 3D pie chart above illustrates the distribution of job opportunities in the AI and customer engagement fields. The color-coded slices represent each role, making it easy to understand and engage with the data on any device.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER ENGAGEMENT & AI

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London School of International Business (LSIB)

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05 May 2025

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