Global Certificate in Customer-Centric Journey Design

Name: Global Certificate in Customer-Centric Journey Design
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The Global Certificate in Customer-Centric Journey Design course is a comprehensive program that emphasizes the significance of customer experience in today's business landscape. With customer expectations at an all-time high, this course provides learners with the essential skills to design and deliver exceptional customer journeys, leading to increased loyalty, satisfaction, and profitability.

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AboutThisCourse

This course is in high demand across various industries, as organizations recognize the need to prioritize customer experience to stay competitive. By enrolling in this program, learners will gain a deep understanding of customer journey mapping, design thinking, and empathy-based research techniques, empowering them to create effective and engaging experiences for their customers. As a result, this course equips learners with the skills necessary for career advancement, making them attractive candidates for roles such as Customer Experience Manager, Service Designer, or User Experience Researcher. By mastering the art of customer-centric journey design, learners will be able to make a meaningful impact on their organization's success and drive growth through exceptional customer experiences.

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CourseDetails

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Customer Journey Mapping
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Customer Experience Strategy
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Design Thinking for Customer-Centricity
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User Research and Insights
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Customer Touchpoints and Interactions
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Personas and Empathy Mapping
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Service Blueprinting
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Prototyping and Iterative Design
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Measuring and Optimizing Customer Journeys

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER-CENTRIC JOURNEY DESIGN

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London School of International Business (LSIB)

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05 May 2025

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