Certificate in Hospitality Tech: Service Excellence

Name: Certificate in Hospitality Tech: Service Excellence
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The Certificate in Hospitality Tech: Service Excellence is a comprehensive course designed to empower learners with the essential skills needed to thrive in the rapidly evolving hospitality industry. This course highlights the importance of technology in enhancing service excellence and customer experience.

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AboutThisCourse

With a strong focus on industry demand, it covers critical areas such as hotel management systems, revenue management, data analytics, and digital marketing. By enrolling in this course, learners will gain a competitive edge in their careers, with the ability to leverage technology to drive operational efficiency and improve guest satisfaction. The course is ideal for hospitality professionals seeking to upskill, as well as those looking to enter the industry. By equipping learners with the latest industry knowledge and practical skills, this certificate course paves the way for exciting career advancement opportunities in the hospitality sector.

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CourseDetails

• Service Excellence Fundamentals
• The Guest Cycle: Pre-arrival, Arrival, Stay, and Departure
• Front Office Management: Reception, Reservations, and Concierge
• Housekeeping and Maintenance: Standards and Procedures
• Food and Beverage Service: Dining Etiquette and Techniques
• Technology in Hospitality: Property Management Systems (PMS), Point-of-Sale (POS), and Customer Relationship Management (CRM)
• Managing Customer Experiences: Handling Complaints, Feedback, and Improving Service
• Staff Training and Development for Service Excellence
• Legal and Ethical Considerations in Hospitality Service
• Service Excellence Metrics and Performance Evaluation

CareerPath

The **Certificate in Hospitality Tech: Service Excellence** program prepares students for various roles in the UK's thriving hospitality sector. Our curriculum emphasizes the latest technologies and best practices, ensuring our graduates are well-equipped to meet the demands of the industry. Here's a glimpse into the job market trends for six popular roles in the hospitality industry, visualized with a 3D pie chart: - **Front Desk Agent**: Crucial for maintaining a positive first impression, front desk agents handle guest registration, room assignments, and inquiries. - **Restaurant Manager**: Overseeing the day-to-day operations of a restaurant, including staff management, inventory control, and customer service. - **Housekeeping Supervisor**: Ensuring cleanliness and orderliness in hotels, housekeeping supervisors manage a team of housekeeping staff, handle linens, and maintain guest rooms. - **Chef**: Creating and executing menus, managing kitchen staff, and maintaining inventory are all part of a chef's responsibilities. - **Maintenance Technician**: Maintaining the physical infrastructure of hotels, resorts, and other hospitality establishments. - **Event Coordinator**: Planning and executing events, such as conferences, weddings, and banquets, to ensure a seamless experience for attendees. These roles represent just a fraction of the opportunities available in the hospitality industry. By earning a **Certificate in Hospitality Tech: Service Excellence**, you'll gain the expertise and skills to excel in a variety of positions and sectors.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN HOSPITALITY TECH: SERVICE EXCELLENCE

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London School of International Business (LSIB)

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05 May 2025

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