Masterclass Certificate in Facilitation Skills for Conflict Resolution
-- ViewingNowThe Masterclass Certificate in Facilitation Skills for Conflict Resolution is a comprehensive course designed to equip learners with essential skills for career advancement. This program focuses on enhancing communication, negotiation, and problem-solving abilities, enabling professionals to manage conflicts effectively and foster positive work environments.
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โข Unit 1: Introduction to Facilitation Skills for Conflict Resolution
โข Unit 2: Understanding Conflict: Types, Causes, and Dynamics
โข Unit 3: Effective Communication and Active Listening Techniques
โข Unit 4: Building Trust and Rapport in Conflict Situations
โข Unit 5: Identifying Interests and Needs in Conflicts
โข Unit 6: Problem-Solving and Decision-Making Strategies for Conflict Resolution
โข Unit 7: Mediation Techniques and Skills
โข Unit 8: Negotiation and Collaboration in Conflict Resolution
โข Unit 9: Managing Emotions and Maintaining Professionalism
โข Unit 10: Designing and Implementing a Conflict Resolution Process
โข Unit 11: Cross-Cultural Considerations in Conflict Resolution
โข Unit 12: Evaluating the Effectiveness of Conflict Resolution Interventions
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