Certificate in Empathy & Effective Communication Skills
-- ViewingNowThe Certificate in Empathy & Effective Communication Skills course is a powerful professional development program that emphasizes the importance of compassionate and clear communication in the workplace. This course is in high demand across industries, as employers recognize the value of employees who can listen, understand, and respond to others with sensitivity and clarity.
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โข Understanding Empathy: Definition, Importance, and Benefits
โข The Science of Empathy: Mirror Neurons and Emotional Contagion
โข Developing Empathy: Techniques and Exercises
โข Active Listening: The Key to Effective Communication
โข Nonverbal Communication: Body Language, Facial Expressions, and Tone of Voice
โข Asking Open-Ended Questions: Encouraging Dialogue and Understanding
โข Giving and Receiving Feedback: Constructive Criticism and Positive Reinforcement
โข Conflict Resolution: Managing Disagreements and Maintaining Relationships
โข Building Rapport: Establishing Trust and Connection
โข Empathy in the Digital Age: Communicating Effectively Online and Over Video Conferencing
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