Certificate in Digital Productivity for Customer Service
-- ViewingNowThe Certificate in Digital Productivity for Customer Service is a comprehensive course designed to enhance the productivity of customer service professionals in the digital age. This program emphasizes the importance of leveraging technology and digital tools to improve customer interactions, streamline workflows, and boost efficiency.
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โข Digital Tools for Customer Service: Introduction to various digital tools and platforms that can help improve customer service productivity. โข Email Management: Techniques for efficiently managing customer service emails, including using filters, templates, and automation. โข Social Media Customer Service: Best practices for managing customer inquiries and complaints on social media platforms. โข Chatbots and AI for Customer Service: Overview of how chatbots and artificial intelligence can be used to automate and improve customer service. โข Data Analysis for Customer Service: Using data and analytics to measure and improve customer service productivity. โข Time Management for Customer Service: Techniques for managing time effectively in a customer service role. โข Collaboration Tools for Customer Service Teams: Introduction to digital tools that can help customer service teams collaborate and communicate more effectively. โข Customer Service Metrics and KPIs: Understanding the most important metrics and KPIs for measuring customer service productivity. โข Customer Feedback Management: Strategies for collecting, analyzing, and acting on customer feedback to improve service.
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