Executive Development Programme in CX & Next-Gen Immersive Tech
-- ViewingNowThe Executive Development Programme in CX & Next-Gen Immersive Tech certificate course is a comprehensive program designed to equip learners with essential skills for career advancement in the rapidly evolving world of customer experience (CX) and immersive technologies. This course is crucial in today's industry, where businesses prioritize CX and next-gen immersive tech solutions to gain a competitive edge.
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โข Executive Presence and Leadership Development: This unit will cover the essential leadership skills required to drive Customer Experience (CX) initiatives in an organization. It will include topics such as emotional intelligence, decision-making, and strategic thinking.
โข CX Strategy and Design: This unit will focus on the design and implementation of a customer-centric strategy. It will include topics such as customer journey mapping, voice of the customer, and design thinking.
โข Next-Gen Immersive Technologies: This unit will cover the latest technologies that are transforming customer experiences, including virtual reality (VR), augmented reality (AR), and mixed reality (MR).
โข Data Analytics and Insights: This unit will cover the use of data analytics to gain insights into customer behavior and preferences. It will include topics such as data mining, predictive analytics, and data visualization.
โข Digital Transformation and CX: This unit will cover the impact of digital transformation on CX, including the role of mobile technology, social media, and e-commerce.
โข Customer-Centric Culture: This unit will focus on building a customer-centric culture within an organization. It will include topics such as employee engagement, training and development, and change management.
โข Innovation and Creativity in CX: This unit will cover the role of innovation and creativity in CX, including design thinking, ideation, and prototyping.
โข Metrics and KPIs for CX: This unit will cover the essential metrics and KPIs for measuring CX, including customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES).
โข Ethics and Compliance in CX: This unit will cover the ethical and compliance considerations in CX, including data privacy, security, and accessibility.
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