Executive Development Programme in CX Strategy for Banking
-- viewing nowThe Executive Development Programme in CX Strategy for Banking certificate course is a comprehensive program designed to enhance the understanding of Customer Experience (CX) strategies in the banking industry. This course highlights the importance of CX in driving growth, customer loyalty, and profitability in banking institutions.
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Course Details
• CX Strategy Fundamentals: Understanding Customer Experience (CX), its importance, and how it differs from Customer Service
• Customer-Centric Culture: Building and nurturing a customer-centric culture within the banking organization
• Customer Journey Mapping: Identifying, analyzing, and optimizing customer touchpoints in the banking journey
• Voice of the Customer (VoC) Programs: Implementing VoC programs to gather and act on customer feedback
• Data-Driven CX: Utilizing data analytics for informed decision-making in CX strategy
• Employee Engagement: Aligning employee experience with CX strategy for a unified approach
• CX Metrics & KPIs: Measuring and tracking CX performance using relevant metrics and KPIs
• Digital Transformation: Leveraging digital technology to enhance CX in banking
• CX Innovation: Exploring innovative strategies and technologies to stay ahead in the competitive banking landscape
• Change Management: Managing change effectively to ensure successful CX strategy implementation
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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