Executive Development Programme in CX Strategy for Banking

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The Executive Development Programme in CX Strategy for Banking certificate course is a comprehensive program designed to enhance the understanding of Customer Experience (CX) strategies in the banking industry. This course highlights the importance of CX in driving growth, customer loyalty, and profitability in banking institutions.

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About this course

With the increasing demand for CX professionals in the banking sector, this course equips learners with essential skills to meet the industry's needs. It provides practical knowledge and tools to design, implement, and manage effective CX strategies, thereby creating a competitive advantage for banking institutions. By the end of this course, learners will have gained a deep understanding of CX principles, customer journey mapping, voice of the customer (VoC) programs, and CX metrics. They will also be able to leverage data analytics to make informed decisions and drive CX improvements. This course is a stepping stone for learners seeking career advancement in the banking industry, as it provides them with a competitive edge in the job market.

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Course Details

CX Strategy Fundamentals: Understanding Customer Experience (CX), its importance, and how it differs from Customer Service
Customer-Centric Culture: Building and nurturing a customer-centric culture within the banking organization
Customer Journey Mapping: Identifying, analyzing, and optimizing customer touchpoints in the banking journey
Voice of the Customer (VoC) Programs: Implementing VoC programs to gather and act on customer feedback
Data-Driven CX: Utilizing data analytics for informed decision-making in CX strategy
Employee Engagement: Aligning employee experience with CX strategy for a unified approach
CX Metrics & KPIs: Measuring and tracking CX performance using relevant metrics and KPIs
Digital Transformation: Leveraging digital technology to enhance CX in banking
CX Innovation: Exploring innovative strategies and technologies to stay ahead in the competitive banking landscape
Change Management: Managing change effectively to ensure successful CX strategy implementation

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CX STRATEGY FOR BANKING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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