Executive Development Programme in CX Strategy for Banking

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The Executive Development Programme in CX Strategy for Banking certificate course is a comprehensive program designed to enhance the understanding of Customer Experience (CX) strategies in the banking industry. This course highlights the importance of CX in driving growth, customer loyalty, and profitability in banking institutions.

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With the increasing demand for CX professionals in the banking sector, this course equips learners with essential skills to meet the industry's needs. It provides practical knowledge and tools to design, implement, and manage effective CX strategies, thereby creating a competitive advantage for banking institutions. By the end of this course, learners will have gained a deep understanding of CX principles, customer journey mapping, voice of the customer (VoC) programs, and CX metrics. They will also be able to leverage data analytics to make informed decisions and drive CX improvements. This course is a stepping stone for learners seeking career advancement in the banking industry, as it provides them with a competitive edge in the job market.

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โ€ข CX Strategy Fundamentals: Understanding Customer Experience (CX), its importance, and how it differs from Customer Service
โ€ข Customer-Centric Culture: Building and nurturing a customer-centric culture within the banking organization
โ€ข Customer Journey Mapping: Identifying, analyzing, and optimizing customer touchpoints in the banking journey
โ€ข Voice of the Customer (VoC) Programs: Implementing VoC programs to gather and act on customer feedback
โ€ข Data-Driven CX: Utilizing data analytics for informed decision-making in CX strategy
โ€ข Employee Engagement: Aligning employee experience with CX strategy for a unified approach
โ€ข CX Metrics & KPIs: Measuring and tracking CX performance using relevant metrics and KPIs
โ€ข Digital Transformation: Leveraging digital technology to enhance CX in banking
โ€ข CX Innovation: Exploring innovative strategies and technologies to stay ahead in the competitive banking landscape
โ€ข Change Management: Managing change effectively to ensure successful CX strategy implementation

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EXECUTIVE DEVELOPMENT PROGRAMME IN CX STRATEGY FOR BANKING
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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