Executive Development Programme in CX Strategy for Banking
-- ViewingNowThe Executive Development Programme in CX Strategy for Banking certificate course is a comprehensive program designed to enhance the understanding of Customer Experience (CX) strategies in the banking industry. This course highlights the importance of CX in driving growth, customer loyalty, and profitability in banking institutions.
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โข CX Strategy Fundamentals: Understanding Customer Experience (CX), its importance, and how it differs from Customer Service
โข Customer-Centric Culture: Building and nurturing a customer-centric culture within the banking organization
โข Customer Journey Mapping: Identifying, analyzing, and optimizing customer touchpoints in the banking journey
โข Voice of the Customer (VoC) Programs: Implementing VoC programs to gather and act on customer feedback
โข Data-Driven CX: Utilizing data analytics for informed decision-making in CX strategy
โข Employee Engagement: Aligning employee experience with CX strategy for a unified approach
โข CX Metrics & KPIs: Measuring and tracking CX performance using relevant metrics and KPIs
โข Digital Transformation: Leveraging digital technology to enhance CX in banking
โข CX Innovation: Exploring innovative strategies and technologies to stay ahead in the competitive banking landscape
โข Change Management: Managing change effectively to ensure successful CX strategy implementation
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