Certificate in Customer KPIs: Results-Oriented Strategies
-- viewing nowThe Certificate in Customer KPIs: Results-Oriented Strategies course is a critical program for professionals seeking to enhance their customer service skills and advance their careers. This course focuses on Key Performance Indicators (KPIs), which are vital metrics for measuring and optimizing customer service.
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Course Details
• Understanding Key Performance Indicators (KPIs) in Customer Service
• Importance of Measuring Customer KPIs for Business Success
• Primary Customer Service KPIs: Response Time, Resolution Time, and First Contact Resolution (FCR)
• Secondary Customer Service KPIs: Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES)
• How to Set and Track Customer Service KPIs
• Using Data Visualization Tools to Monitor Customer Service KPIs
• Continuous Improvement: Adjusting Strategies Based on Customer KPI Results
• Best Practices for Sharing Customer KPI Results with Stakeholders
• Overcoming Challenges in Measuring and Improving Customer KPIs
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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