Advanced Certificate in CRM & User Experience

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<p>The Advanced Certificate in CRM & User Experience is a comprehensive course designed to empower learners with essential skills for career advancement in today’s digital landscape. This course focuses on the crucial areas of Customer Relationship Management (CRM) and User Experience (UX), which are vital for businesses seeking to enhance customer satisfaction, loyalty, and overall growth.

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About this course

<br> <br>In this course, you will gain a deep understanding of CRM strategies, user-centered design, and data-driven decision-making. The curriculum covers topics such as CRM platforms, UX research, usability testing, and customer journey mapping. By the end of this course, learners will be equipped with the skills to design and implement effective CRM strategies and create outstanding user experiences that drive business success.<br> <br>With the increasing demand for CRM and UX professionals across industries, this advanced certificate course offers an excellent opportunity for career growth and development. By mastering these essential skills, learners will be well-positioned to excel in various roles, including CRM managers, UX designers, and digital marketing specialists.</p>

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Course Details

• Advanced CRM
• User Experience Design Principles
• Customer Journey Mapping
• CRM Strategy and Implementation
• Usability Testing and Evaluation
• CRM Data Analytics and Insights
• Personalization in CRM and UX
• Mobile CRM and UX
• CRM Integration with Other Systems

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
ADVANCED CERTIFICATE IN CRM & USER EXPERIENCE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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