Executive Development Programme in Customer Service Data: Driving Results

Name: Executive Development Programme in Customer Service Data: Driving Results
Availability: InStock

-- viendo ahora

The Executive Development Programme in Customer Service Data: Driving Results is a certificate course designed to empower professionals with essential skills in customer service data analytics. In today's data-driven world, understanding customer behavior through data is crucial for business success.

4,0

Based on 4.903 reviews

2.557+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

Acerca de este curso

This programme focuses on the importance of data-driven decision-making in customer service, providing participants with the tools and techniques to analyze customer data and drive results. With the increasing demand for data-savvy professionals, this course is essential for career advancement in customer service and related fields. It equips learners with the skills to interpret customer data, identify trends, and make data-driven decisions that improve customer satisfaction and drive business growth. By the end of the course, participants will have a solid understanding of customer service data analytics and be able to apply their skills to real-world business scenarios. In summary, this programme is important for professionals looking to advance their careers in customer service and related fields. It provides essential skills in customer service data analytics, equipping learners with the tools and techniques to drive results and improve customer satisfaction.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

Sin período de espera

Detalles del Curso

• Customer Service Data Analytics: Understanding the role of data in customer service and how to use data analytics to drive results.

• Customer Service Metrics: Identifying and tracking key performance indicators (KPIs) in customer service, such as customer satisfaction (CSAT), net promoter score (NPS), and first response time (FRT).

• Customer Segmentation: Using data to segment customers and tailor service strategies to different customer groups.

• Customer Journey Mapping: Mapping the customer journey to identify pain points and opportunities for improvement in the customer experience.

• Voice of the Customer (VoC) Programs: Implementing VoC programs to gather customer feedback and make data-driven decisions.

• Data Visualization: Presenting customer service data in a visual format to facilitate understanding and decision-making.

• Predictive Analytics: Using predictive models to anticipate customer needs and proactively address issues.

• Data-Driven Quality Assurance: Utilizing data to improve the effectiveness and efficiency of quality assurance processes in customer service.

• Change Management: Managing change in customer service operations through data-driven decision-making and effective communication.

Trayectoria Profesional

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

Por qué la gente nos elige para su carrera

Cargando reseñas...

Preguntas Frecuentes

¿Qué hace que este curso sea único en comparación con otros?

▼

¿Cuánto tiempo toma completar el curso?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

¿Cuándo puedo comenzar el curso?

▼

¿Cuál es el formato del curso y el enfoque de aprendizaje?

▼

Tarifa del curso

MÁS POPULAR

Vía Rápida: GBP £140

Completa en 1 mes

Ruta de Aprendizaje Acelerada

3-4 horas por semana
Entrega temprana del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Modo Estándar: GBP £90

Completa en 2 meses

Ritmo de Aprendizaje Flexible

2-3 horas por semana
Entrega regular del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Lo que está incluido en ambos planes:

Acceso completo al curso
Certificado digital
Materiales del curso

Precio Todo Incluido • Sin tarifas ocultas o costos adicionales

Obtener información del curso

Pagar como empresa

Solicita una factura para que tu empresa pague este curso.

Pagar por Factura

Obtener un certificado de carrera

EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE DATA: DRIVING RESULTS

se otorga a

Nombre del Aprendiz

quien ha completado un programa en

London School of International Business (LSIB)

Otorgado el

05 May 2025

ID de Blockchain: s-1-a-2-m-3-p-4-l-5-e

Agrega esta credencial a tu perfil de LinkedIn, currículum o CV. Compártela en redes sociales y en tu revisión de desempeño.