Executive Development Programme in Customer Service Data: Driving Results

Name: Executive Development Programme in Customer Service Data: Driving Results
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The Executive Development Programme in Customer Service Data: Driving Results is a certificate course designed to empower professionals with essential skills in customer service data analytics. In today's data-driven world, understanding customer behavior through data is crucial for business success.

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AboutThisCourse

This programme focuses on the importance of data-driven decision-making in customer service, providing participants with the tools and techniques to analyze customer data and drive results. With the increasing demand for data-savvy professionals, this course is essential for career advancement in customer service and related fields. It equips learners with the skills to interpret customer data, identify trends, and make data-driven decisions that improve customer satisfaction and drive business growth. By the end of the course, participants will have a solid understanding of customer service data analytics and be able to apply their skills to real-world business scenarios. In summary, this programme is important for professionals looking to advance their careers in customer service and related fields. It provides essential skills in customer service data analytics, equipping learners with the tools and techniques to drive results and improve customer satisfaction.

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CourseDetails

• Customer Service Data Analytics: Understanding the role of data in customer service and how to use data analytics to drive results.

• Customer Service Metrics: Identifying and tracking key performance indicators (KPIs) in customer service, such as customer satisfaction (CSAT), net promoter score (NPS), and first response time (FRT).

• Customer Segmentation: Using data to segment customers and tailor service strategies to different customer groups.

• Customer Journey Mapping: Mapping the customer journey to identify pain points and opportunities for improvement in the customer experience.

• Voice of the Customer (VoC) Programs: Implementing VoC programs to gather customer feedback and make data-driven decisions.

• Data Visualization: Presenting customer service data in a visual format to facilitate understanding and decision-making.

• Predictive Analytics: Using predictive models to anticipate customer needs and proactively address issues.

• Data-Driven Quality Assurance: Utilizing data to improve the effectiveness and efficiency of quality assurance processes in customer service.

• Change Management: Managing change in customer service operations through data-driven decision-making and effective communication.

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BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SERVICE DATA: DRIVING RESULTS

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London School of International Business (LSIB)

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05 May 2025

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