Certificate in Hospitality Service Excellence
-- viendo ahoraThe Certificate in Hospitality Service Excellence is a comprehensive course designed to empower learners with the essential skills necessary to thrive in the hospitality industry. This program highlights the importance of exceptional service delivery, a critical factor in achieving customer satisfaction and loyalty.
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GBP £ 140
GBP £ 202
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Detalles del Curso
• Fundamentals of Hospitality Service: An introductory unit covering the basics of hospitality, including its definition, history, and importance in the service industry.
• Customer Service and Relations: This unit focuses on the critical role of customer service in hospitality, including communication skills, problem-solving, and managing customer expectations.
• Hospitality Operations Management: An overview of the management of hospitality operations, including front-office, housekeeping, food and beverage, and maintenance.
• Human Resource Management in Hospitality: This unit covers human resource management principles and practices in the hospitality industry, including recruitment, selection, training, and performance management.
• Financial Management in Hospitality: An introduction to financial management principles and practices in the hospitality industry, including budgeting, cost control, and financial statements.
• Marketing and Sales in Hospitality: This unit covers marketing and sales principles and practices in the hospitality industry, including market research, product development, and promotion.
• Health and Safety in Hospitality: An overview of health and safety regulations and best practices in the hospitality industry, including food safety, hazard identification, and emergency response.
• Sustainable Practices in Hospitality: This unit covers the principles and practices of sustainability in the hospitality industry, including resource conservation, waste reduction, and community engagement.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
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