Certificate in Hospitality Service Excellence
-- ViewingNowThe Certificate in Hospitality Service Excellence is a comprehensive course designed to empower learners with the essential skills necessary to thrive in the hospitality industry. This program highlights the importance of exceptional service delivery, a critical factor in achieving customer satisfaction and loyalty.
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⢠Fundamentals of Hospitality Service: An introductory unit covering the basics of hospitality, including its definition, history, and importance in the service industry.
⢠Customer Service and Relations: This unit focuses on the critical role of customer service in hospitality, including communication skills, problem-solving, and managing customer expectations.
⢠Hospitality Operations Management: An overview of the management of hospitality operations, including front-office, housekeeping, food and beverage, and maintenance.
⢠Human Resource Management in Hospitality: This unit covers human resource management principles and practices in the hospitality industry, including recruitment, selection, training, and performance management.
⢠Financial Management in Hospitality: An introduction to financial management principles and practices in the hospitality industry, including budgeting, cost control, and financial statements.
⢠Marketing and Sales in Hospitality: This unit covers marketing and sales principles and practices in the hospitality industry, including market research, product development, and promotion.
⢠Health and Safety in Hospitality: An overview of health and safety regulations and best practices in the hospitality industry, including food safety, hazard identification, and emergency response.
⢠Sustainable Practices in Hospitality: This unit covers the principles and practices of sustainability in the hospitality industry, including resource conservation, waste reduction, and community engagement.
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