Global Certificate in Social Listening & Customer Service

Name: Global Certificate in Social Listening & Customer Service
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The Global Certificate in Social Listening & Customer Service is a comprehensive course designed to equip learners with essential skills for career advancement in today's digital age. This course focuses on the importance of social listening, a critical aspect of customer service that involves monitoring and responding to customer conversations across social media platforms.

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Acerca de este curso

With the rapid growth of social media, there is an increasing demand for professionals who can effectively manage online customer interactions and leverage social listening to gain valuable insights about their brand, products, and services. This course provides learners with a deep understanding of social listening best practices, tools, and strategies, empowering them to deliver exceptional customer service and drive business growth. By completing this course, learners will gain a competitive edge in the job market and be well-prepared to excel in roles such as Social Media Manager, Customer Service Representative, or Digital Marketing Specialist. By mastering the art of social listening, learners can help businesses build stronger relationships with their customers, improve brand reputation, and stay ahead of industry trends.

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Detalles del Curso

•
• Introduction to Social Listening
• Understanding Customer Service Metrics
• Social Media Platforms and Social Listening Tools
• Analyzing Social Listening Data
• Developing a Social Listening Strategy
• Customer Service in a Global Context
• Building and Managing Online Communities
• Crisis Management in Social Media
• Measuring the ROI of Social Listening
• Ethical Considerations in Social Listening

Trayectoria Profesional

The **Global Certificate in Social Listening & Customer Service** prepares individuals for various roles in the growing UK job market. This 3D Pie chart highlights the percentage distribution of three primary positions: * Social Listening Analyst: These professionals analyze customer feedback from various social media platforms to improve brand awareness and customer satisfaction. With a 30% share in the market, their demand is driven by the increasing focus on social media presence and customer engagement. * Customer Service Representative: Customer service representatives handle customer complaints, process orders, and provide product information. Making up 50% of the market, these professionals are vital for maintaining customer loyalty and ensuring positive brand experiences. * Customer Experience Manager: With a 20% share in the market, customer experience managers lead teams of customer service representatives and social listening analysts to deliver seamless customer experiences. As businesses prioritize customer satisfaction, the demand for skilled customer experience managers is on the rise. This responsive, 3D Pie chart showcases the significance of these roles and emphasizes the industry's need for professionals with a **Global Certificate in Social Listening & Customer Service**. Equip yourself with the necessary skills and stay ahead in the competitive UK job market.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

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GLOBAL CERTIFICATE IN SOCIAL LISTENING & CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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