Executive Development Programme in Empathetic Conflict Resolution
-- ViewingNowThe Executive Development Programme in Empathetic Conflict Resolution is a certificate course designed to empower professionals with the skills necessary to manage conflicts in the workplace effectively. This programme emphasizes the importance of empathy in resolving disputes, fostering positive work relationships, and enhancing team productivity.
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โข Unit 1: Introduction to Empathetic Conflict Resolution
โข Unit 2: Understanding Conflict: Types, Causes, and Dynamics
โข Unit 3: The Role of Empathy in Conflict Resolution
โข Unit 4: Effective Communication Skills for Conflict Resolution
โข Unit 5: Emotional Intelligence and Conflict Management
โข Unit 6: Negotiation Strategies for Empathetic Conflict Resolution
โข Unit 7: Mediation Techniques and Approaches
โข Unit 8: Conflict Resolution in the Workplace: Policies and Procedures
โข Unit 9: Building and Sustaining a Culture of Empathy and Respect
โข Unit 10: Case Studies and Role-Playing Exercises
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