Executive Development Programme in Empathetic Conflict Resolution
-- ViewingNowThe Executive Development Programme in Empathetic Conflict Resolution is a certificate course designed to empower professionals with the skills necessary to manage conflicts in the workplace effectively. This programme emphasizes the importance of empathy in resolving disputes, fostering positive work relationships, and enhancing team productivity.
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⢠Unit 1: Introduction to Empathetic Conflict Resolution
⢠Unit 2: Understanding Conflict: Types, Causes, and Dynamics
⢠Unit 3: The Role of Empathy in Conflict Resolution
⢠Unit 4: Effective Communication Skills for Conflict Resolution
⢠Unit 5: Emotional Intelligence and Conflict Management
⢠Unit 6: Negotiation Strategies for Empathetic Conflict Resolution
⢠Unit 7: Mediation Techniques and Approaches
⢠Unit 8: Conflict Resolution in the Workplace: Policies and Procedures
⢠Unit 9: Building and Sustaining a Culture of Empathy and Respect
⢠Unit 10: Case Studies and Role-Playing Exercises
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