Certificate in Journey Mapping Fundamentals
-- ViewingNowThe Certificate in Journey Mapping Fundamentals is a comprehensive course designed to equip learners with the essential skills needed to excel in customer experience management. This course emphasizes the importance of understanding customer needs, behaviors, and pain points, and how to use this insight to optimize products, services, and overall customer experience.
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โข Journey Mapping Basics
โข Customer Experience (CX) Fundamentals
โข Stakeholder Identification in Journey Mapping
โข Phases and Touchpoints in Journey Mapping
โข Creating Personas for Journey Mapping
โข Mapping Tools and Techniques
โข Analyzing and Interpreting Journey Maps
โข Improving Customer Experience with Journey Mapping
โข Implementing and Managing Journey Map Projects
โข Case Studies and Best Practices in Journey Mapping
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