Certificate in Journey Mapping Fundamentals

Name: Certificate in Journey Mapping Fundamentals
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The Certificate in Journey Mapping Fundamentals is a comprehensive course designed to equip learners with the essential skills needed to excel in customer experience management. This course emphasizes the importance of understanding customer needs, behaviors, and pain points, and how to use this insight to optimize products, services, and overall customer experience.

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AboutThisCourse

In today's highly competitive market, there is an increasing demand for professionals who can effectively map and analyze customer journeys. This course provides learners with a solid foundation in journey mapping fundamentals, enabling them to identify opportunities for improvement, reduce customer effort, and increase customer loyalty. By completing this course, learners will be well-prepared to advance their careers in customer experience management, user experience design, and related fields. Enroll today and gain the skills needed to drive customer success and business growth in the digital age.

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CourseDetails

• Journey Mapping Basics
• Customer Experience (CX) Fundamentals
• Stakeholder Identification in Journey Mapping
• Phases and Touchpoints in Journey Mapping
• Creating Personas for Journey Mapping
• Mapping Tools and Techniques
• Analyzing and Interpreting Journey Maps
• Improving Customer Experience with Journey Mapping
• Implementing and Managing Journey Map Projects
• Case Studies and Best Practices in Journey Mapping

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN JOURNEY MAPPING FUNDAMENTALS

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London School of International Business (LSIB)

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05 May 2025

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