Certificate in Journey Mapping Fundamentals
-- ViewingNowThe Certificate in Journey Mapping Fundamentals is a comprehensive course designed to equip learners with the essential skills needed to excel in customer experience management. This course emphasizes the importance of understanding customer needs, behaviors, and pain points, and how to use this insight to optimize products, services, and overall customer experience.
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⢠Journey Mapping Basics
⢠Customer Experience (CX) Fundamentals
⢠Stakeholder Identification in Journey Mapping
⢠Phases and Touchpoints in Journey Mapping
⢠Creating Personas for Journey Mapping
⢠Mapping Tools and Techniques
⢠Analyzing and Interpreting Journey Maps
⢠Improving Customer Experience with Journey Mapping
⢠Implementing and Managing Journey Map Projects
⢠Case Studies and Best Practices in Journey Mapping
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