Professional Certificate in Active Listening and Negotiation Skills
-- ViewingNowThe Professional Certificate in Active Listening and Negotiation Skills is a crucial course designed to enhance communication abilities in the workplace. This program focuses on developing essential skills such as effective listening, conflict resolution, and successful negotiation, which are highly sought after in various industries.
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โข Understanding Active Listening: Definition and Importance
โข Key Elements of Active Listening
โข Barriers to Effective Listening and How to Overcome Them
โข Active Listening Techniques and Practical Applications
โข The Role of Active Listening in Negotiation Skills
โข Preparing for Negotiations: Setting Objectives and Gathering Information
โข Negotiation Strategies and Tactics
โข Body Language and Verbal Communication in Negotiations
โข Handling Objections and Difficult Conversations
โข Closing the Negotiation: Creating Win-Win Solutions
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