Certificate in Churn Metrics & Business Performance
-- ViewingNowThe Certificate in Churn Metrics & Business Performance course is a comprehensive program designed to equip learners with the essential skills to measure and manage customer churn effectively. This course is critical for professionals in customer success, sales, marketing, and product management roles who want to improve customer retention and enhance business performance.
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โข Understanding Churn
โข Importance of Churn Metrics in Business Performance
โข Types of Churn: Voluntary and Involuntary
โข Measuring Churn Rate: Formulas and Calculations
โข Customer Lifetime Value (CLV) and Churn Analysis
โข Impact of Churn on Business Performance
โข Churn Prevention Strategies
โข Retention and Win-back Strategies
โข Analyzing and Reporting Churn Metrics
โข Case Studies: Successful Churn Reduction
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