Certificate in Churn Metrics & Business Performance
-- ViewingNowThe Certificate in Churn Metrics & Business Performance course is a comprehensive program designed to equip learners with the essential skills to measure and manage customer churn effectively. This course is critical for professionals in customer success, sales, marketing, and product management roles who want to improve customer retention and enhance business performance.
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⢠Understanding Churn
⢠Importance of Churn Metrics in Business Performance
⢠Types of Churn: Voluntary and Involuntary
⢠Measuring Churn Rate: Formulas and Calculations
⢠Customer Lifetime Value (CLV) and Churn Analysis
⢠Impact of Churn on Business Performance
⢠Churn Prevention Strategies
⢠Retention and Win-back Strategies
⢠Analyzing and Reporting Churn Metrics
⢠Case Studies: Successful Churn Reduction
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