Certificate in Churn Metrics & Business Performance

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The Certificate in Churn Metrics & Business Performance course is a comprehensive program designed to equip learners with the essential skills to measure and manage customer churn effectively. This course is critical for professionals in customer success, sales, marketing, and product management roles who want to improve customer retention and enhance business performance.

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In this course, learners will gain a deep understanding of churn metrics, customer lifecycle, and the impact of churn on business performance. They will learn how to measure churn, identify the drivers of churn, and develop strategies to reduce churn. Additionally, learners will gain hands-on experience using data analytics tools to analyze customer data and develop actionable insights. By completing this course, learners will be able to demonstrate their expertise in churn metrics and business performance, making them highly valuable to employers. This course is in high demand in various industries, including technology, finance, and healthcare, where customer retention is critical for business success. Overall, this course is an excellent opportunity for professionals to advance their careers and increase their earning potential.

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โ€ข Understanding Churn
โ€ข Importance of Churn Metrics in Business Performance
โ€ข Types of Churn: Voluntary and Involuntary
โ€ข Measuring Churn Rate: Formulas and Calculations
โ€ข Customer Lifetime Value (CLV) and Churn Analysis
โ€ข Impact of Churn on Business Performance
โ€ข Churn Prevention Strategies
โ€ข Retention and Win-back Strategies
โ€ข Analyzing and Reporting Churn Metrics
โ€ข Case Studies: Successful Churn Reduction

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN CHURN METRICS & BUSINESS PERFORMANCE
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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