Global Certificate in Customer Experience Design Thinking
-- ViewingNowThe Global Certificate in Customer Experience Design Thinking is a comprehensive course that equips learners with essential skills for career advancement in the customer experience (CX) industry. This course emphasizes the importance of designing CX strategies using a human-centered approach, fostering creativity, and promoting innovation.
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โข Customer Experience (CX) Fundamentals
โข Design Thinking Methodologies
โข User Research and Empathy Mapping
โข CX Strategy and Mapping
โข Prototyping and Iterative Design
โข Cross-functional Collaboration in CX Design
โข CX Metrics and Analytics
โข Implementing CX Design Thinking in Organizations
โข Ethics in Customer Experience Design
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