Global Certificate in Customer Experience Design Thinking

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The Global Certificate in Customer Experience Design Thinking is a comprehensive course that equips learners with essential skills for career advancement in the customer experience (CX) industry. This course emphasizes the importance of designing CX strategies using a human-centered approach, fostering creativity, and promoting innovation.

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In today's competitive business landscape, companies recognize the value of delivering exceptional customer experiences to build brand loyalty and drive growth. As a result, there is a high industry demand for professionals skilled in CX design thinking. By completing this course, learners will gain hands-on experience using design thinking tools and methodologies to create customer-centric solutions. They will develop the ability to empathize with customers, define customer needs, ideate innovative solutions, and prototype and test their ideas. These skills are highly valued by employers and will give learners a competitive edge in the job market. Overall, this course is an excellent opportunity for professionals looking to advance their careers in customer experience design thinking and make a meaningful impact on their organizations and customers.

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โ€ข Customer Experience (CX) Fundamentals  
โ€ข Design Thinking Methodologies  
โ€ข User Research and Empathy Mapping  
โ€ข CX Strategy and Mapping  
โ€ข Prototyping and Iterative Design  
โ€ข Cross-functional Collaboration in CX Design  
โ€ข CX Metrics and Analytics  
โ€ข Implementing CX Design Thinking in Organizations  
โ€ข Ethics in Customer Experience Design  

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE DESIGN THINKING
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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