Global Certificate in CRM for Creative Agencies
-- ViewingNowThe Global Certificate in CRM (Customer Relationship Management) for Creative Agencies is a comprehensive course designed to empower professionals in the creative industry. This certification focuses on enhancing skills in CRM strategy, data-driven marketing, and customer experience management.
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GBP £ 140
GBP £ 202
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โข CRM Fundamentals: Understanding CRM, its importance, and benefits for creative agencies. Exploring CRM models, types, and features.
โข CRM Strategy: Defining CRM strategy, aligning it with business goals, and understanding customer lifecycle management.
โข Data Management & Integration: Managing customer data, data hygiene, integrating CRM with other systems, and data analytics.
โข CRM Implementation: Planning, executing, and monitoring CRM implementation in creative agencies.
โข Sales & Marketing Automation: Automating sales and marketing processes, lead generation, and nurturing.
โข Customer Service & Support: Delivering exceptional customer service, managing support requests, and using CRM to improve customer experience.
โข Personalization & Engagement: Personalizing the customer experience, improving engagement, and measuring engagement success.
โข CRM Metrics & Analytics: Tracking CRM performance, using metrics and analytics to improve customer relationships.
โข Security & Compliance: Ensuring CRM security, managing user permissions, and complying with data privacy regulations.
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