Executive Development Programme in Next-Gen CX Vision
-- ViewingNowThe Executive Development Programme in Next-Gen CX Vision is a certificate course designed to empower professionals with the skills needed to thrive in the rapidly evolving world of customer experience (CX). This programme emphasizes the importance of CX in driving business growth and focuses on developing next-generation strategies that cater to the demands of the modern, digital-savvy consumer.
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Unit 1: Next-Generation Customer Experience (CX) Vision
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Unit 2: Understanding Customer Behavior in the Digital Age
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Unit 3: Leveraging Data and Analytics for Personalized CX
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Unit 4: Design Thinking and Customer Journey Mapping
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Unit 5: Omnichannel Customer Experience Strategy
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Unit 6: AI and Machine Learning in CX
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Unit 7: Building a Customer-Centric Culture
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Unit 8: Metrics and KPIs for Measuring CX Success
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Unit 9: Innovative CX Technologies and Trends
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Unit 10: Developing a Roadmap for CX Transformation
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