Executive Development Programme in Next-Gen CX Vision

Name: Executive Development Programme in Next-Gen CX Vision
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The Executive Development Programme in Next-Gen CX Vision is a certificate course designed to empower professionals with the skills needed to thrive in the rapidly evolving world of customer experience (CX). This programme emphasizes the importance of CX in driving business growth and focuses on developing next-generation strategies that cater to the demands of the modern, digital-savvy consumer.

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AboutThisCourse

In an era where customer expectations are higher than ever, this course is essential for professionals seeking to advance their careers in CX leadership roles. By gaining a deep understanding of the latest CX trends, tools, and technologies, learners will be equipped to drive innovation, improve customer satisfaction, and create lasting value for their organizations. With a strong focus on practical application, this programme provides learners with numerous opportunities to engage in hands-on exercises and real-world case studies. By the end of the course, learners will have developed a comprehensive CX vision for their organization and a roadmap for implementing it, making them valuable assets in today's experience-driven economy.

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CourseDetails

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Unit 1: Next-Generation Customer Experience (CX) Vision
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Unit 2: Understanding Customer Behavior in the Digital Age
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Unit 3: Leveraging Data and Analytics for Personalized CX
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Unit 4: Design Thinking and Customer Journey Mapping
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Unit 5: Omnichannel Customer Experience Strategy
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Unit 6: AI and Machine Learning in CX
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Unit 7: Building a Customer-Centric Culture
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Unit 8: Metrics and KPIs for Measuring CX Success
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Unit 9: Innovative CX Technologies and Trends
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Unit 10: Developing a Roadmap for CX Transformation

CareerPath

The Executive Development Programme in Next-Gen CX Vision focuses on the growing field of customer experience (CX) management in the UK. This programme offers a unique opportunity to develop skills in CX strategy, design, and analysis. The chart above highlights the job market trends in the UK's CX sector. Customer Experience Managers hold the largest share of the market, with 25% of all CX-related positions. CX Analysts follow closely with a 20% share, emphasizing the importance of data-driven decision-making in the field. The remaining roles, CX Designers, Developers, Consultants, and Coordinators, account for 18%, 15%, 12%, and 10% of the market, respectively. These roles showcase the diverse skillsets needed in CX, ranging from technical expertise to strategic planning and communication skills. Salary ranges for these positions vary, with Customer Experience Managers earning an average of £50,000 to £80,000 annually. CX Analysts, Designers, Developers, Consultants, and Coordinators typically earn between £30,000 and £60,000, depending on their experience and skill levels. By participating in the Executive Development Programme in Next-Gen CX Vision, you'll gain hands-on experience and industry insights, positioning yourself as a valuable asset in the competitive UK job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN NEXT-GEN CX VISION

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London School of International Business (LSIB)

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05 May 2025

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