Executive Development Programme in CRM: Strategies for Building a Loyal Following
-- ViewingNowThe Executive Development Programme in CRM: Strategies for Building a Loyal Following certificate course is a professional development program designed to equip learners with essential skills in Customer Relationship Management (CRM). This course is critical for professionals seeking to enhance their understanding of CRM strategies, customer engagement, and loyalty development.
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⢠Understanding CRM: An Overview & Importance
⢠Customer Segmentation Strategies for Effective CRM
⢠Building Customer Relationships: Best Practices & Techniques
⢠Personalization Strategies in CRM: Primary & Secondary Channels
⢠Data-Driven CRM: Leveraging Data & Analytics for Customer Loyalty
⢠Multi-Channel CRM: Integrating Social, Mobile & Traditional Channels
⢠Creating a CRM Strategy for Building a Loyal Following
⢠Metrics & Measurement in CRM: Key Performance Indicators (KPIs)
⢠Case Studies: Successful CRM Implementations for Customer Loyalty
⢠Future Trends in CRM: Artificial Intelligence, Machine Learning & More
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