Executive Development Programme in AI & the Customer Journey

Name: Executive Development Programme in AI & the Customer Journey
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The Executive Development Programme in AI & the Customer Journey is a certificate course designed to bridge the gap between artificial intelligence (AI) and customer experience strategy. This programme is critical for professionals seeking to stay relevant in today's rapidly changing business landscape, where AI has become a key driver of growth and innovation.

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AboutThisCourse

The course covers essential topics such as AI technologies, data analytics, and customer journey mapping, providing learners with a comprehensive understanding of how to leverage AI to optimize the customer experience. By the end of the programme, learners will have developed a portfolio of skills that will enable them to lead AI-driven customer experience initiatives and drive business success. With the growing demand for AI expertise in industries such as finance, healthcare, and retail, this course is an excellent opportunity for professionals to gain a competitive edge and advance their careers. By completing this programme, learners will have demonstrated their commitment to staying at the forefront of AI and customer experience strategy, positioning themselves as leaders in their respective fields.

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CourseDetails

• Introduction to AI & Customer Journey: Understanding the role of AI in transforming the customer journey, AI technologies, and their impact on business.

• Data Analysis for AI: Data collection, preparation, and analysis for AI applications, data-driven decision-making, and predictive analytics.

• AI in Customer Segmentation: Utilizing AI to enhance customer segmentation, understanding customer behavior, and improving targeting.

• Personalization with AI: Implementing AI to deliver personalized customer experiences, recommendations, and communications.

• AI in Marketing Automation: Streamlining marketing efforts using AI-powered automation tools, chatbots, and virtual assistants.

• AI for Customer Support: Leveraging AI in customer support, including automated responses, ticket prioritization, and sentiment analysis.

• AI in Sales: Utilizing AI to optimize sales processes, lead generation, and forecasting.

• AI Ethics & Regulations: Exploring ethical considerations, regulations, and best practices in AI applications for customer journey.

• AI Strategy Development: Designing an AI strategy for customer journey transformation, measuring success, and scaling AI initiatives.

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Google Charts 3D Pie chart for Executive Development Programme in AI & Customer Journey:

The above code creates a 3D pie chart that represents various roles in the Executive Development Programme in AI & Customer Journey. The chart is responsive and adapts to all screen sizes, with a transparent background and no added background color. The primary and secondary keywords are used naturally throughout the content to align with industry relevance. In this chart, we can see the percentage of each role, including AI Architect, AI Product Manager, AI Engineer, AI Data Scientist, and AI Ethics Manager. The AI Engineer role is the most in-demand skill, with a 30% share of the market, followed by AI Product Manager with 25%. AI Architect and AI Data Scientist each have a 15% and 20% share of the market, respectively. Lastly, AI Ethics Manager holds a 10% share of the market. Overall, this chart provides valuable insights into the job market trends and skill demand for the Executive Development Programme in AI & Customer Journey in the UK.

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ProficiencyEnglish
ComputerInternetAccess
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN AI & THE CUSTOMER JOURNEY

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London School of International Business (LSIB)

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05 May 2025

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