Professional Certificate in Twitter: Customer Service

Name: Professional Certificate in Twitter: Customer Service
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Boost your career with the Professional Certificate in Twitter: Customer Service! This course highlights the importance of using Twitter as a powerful customer service tool, meeting the surging industry demand for social media-savvy professionals. With a focus on hands-on experience, learners will master techniques to manage customer inquiries, resolve issues, and enhance brand reputation on this popular platform.

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AboutThisCourse

Key skills gained include crafting concise, engaging tweets, utilizing Twitter's customer service tools, and analyzing performance metrics. By the end of the course, learners will be well-equipped to handle customer interactions on Twitter with confidence and proficiency. Stand out in the job market and advance your career with this timely, industry-relevant certification!

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CourseDetails

• Unit 1: Introduction to Twitter for Customer Service
• Unit 2: Setting Up a Twitter Customer Service Strategy
• Unit 3: Twitter Best Practices for Customer Service
• Unit 4: Monitoring and Measuring Twitter Customer Service
• Unit 5: Building a Twitter Customer Service Team
• Unit 6: Twitter Customer Service Tools and Software
• Unit 7: Handling Customer Complaints on Twitter
• Unit 8: Twitter Customer Service Case Studies
• Unit 9: Leveraging Twitter for Brand Reputation Management
• Unit 10: Legal and Ethical Considerations in Twitter Customer Service

CareerPath

The Professional Certificate in Twitter: Customer Service is a valuable credential for those looking to specialize in delivering top-notch customer service through Twitter. The program prepares professionals for various roles, including Customer Support Specialist, Social Media Customer Service Agent, Twitter Customer Service Manager, and Twitter Customer Service Analyst. In the UK, the demand for these roles is growing, with Customer Support Specialists leading the way at 55% of job market trends. Social Media Customer Service Agents follow closely, representing 25% of the demand. Twitter Customer Service Managers and Twitter Customer Service Analysts contribute 15% and 5% of the job market trends, respectively. The Google Charts 3D Pie Chart below provides a visual representation of these statistics, showcasing the need for skilled professionals in the Twitter customer service sector. The 3D Pie Chart features a transparent background and no added background color to blend seamlessly with any webpage design. It adapts to all screen sizes, ensuring optimal viewing on desktop and mobile devices. The primary and secondary keywords, such as "Twitter," "Customer Service," "Professional Certificate," and "UK job market trends" are used naturally throughout the content, making it engaging and informative for readers.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN TWITTER: CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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