Certificate Assertiveness & Influence Tactics
-- ViewingNowThe Certificate Assertiveness & Influence Tactics course is a professional development program that empowers learners with essential skills for career advancement. This course focuses on enhancing communication, negotiation, and leadership abilities, enabling learners to effectively assert themselves and influence others in the workplace.
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โข Understanding Assertiveness: Defining Assertiveness and its Importance
โข The Assertiveness Continuum: Passive, Aggressive, and Assertive Behavior
โข Benefits of Assertive Communication: Personal and Professional Advantages
โข Assessing Your Assertiveness Style: Self-assessment Exercises
โข Key Assertiveness Techniques: Broken Record, Fogging, and Workable Compromises
โข Overcoming Assertiveness Barriers: Identifying and Addressing Obstacles
โข Influence Tactics: Building Rapport, Identifying Needs, and Making Requests
โข Persuasion Strategies: Framing, Anchoring, and Reciprocity
โข Negotiating Effectively: Preparation, Active Listening, and Closing Techniques
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