Professional Certificate in CRM: Building a Customer-Focused Business

-- viewing now

The Professional Certificate in CRM: Building a Customer-Focused Business course is essential for professionals aiming to enhance their Customer Relationship Management skills. This program focuses on teaching learners how to leverage CRM technologies and strategies to drive business growth and improve customer satisfaction.

5.0
Based on 4,688 reviews

7,168+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's competitive business landscape, there is a high demand for professionals who can effectively manage customer relationships and deliver exceptional customer experiences. This certificate course equips learners with the necessary skills to meet this demand, providing a comprehensive understanding of CRM best practices, data analysis, and customer engagement strategies. By completing this course, learners will be able to demonstrate their expertise in CRM and customer-focused business strategies, making them more attractive to potential employers and increasing their chances of career advancement. This program is an excellent investment for anyone looking to advance their career in sales, marketing, or customer service.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Unit 1: Introduction to CRM (Customer Relationship Management)
• Unit 2: CRM Strategy: Building a Customer-Focused Business
• Unit 3: Customer Segmentation and Targeting
• Unit 4: Implementing CRM Systems and Technology
• Unit 5: Data Analysis and Insights in CRM
• Unit 6: Personalization and Customer Experience
• Unit 7: Multi-Channel CRM: Integrating Social, Mobile, and Email
• Unit 8: CRM Metrics and Performance Measurement
• Unit 9: Change Management and CRM Adoption
• Unit 10: Ethics and Data Privacy in CRM

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN CRM: BUILDING A CUSTOMER-FOCUSED BUSINESS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment