Professional Certificate in CRM: Building a Customer-Focused Business

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The Professional Certificate in CRM: Building a Customer-Focused Business course is essential for professionals aiming to enhance their Customer Relationship Management skills. This program focuses on teaching learners how to leverage CRM technologies and strategies to drive business growth and improve customer satisfaction.

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AboutThisCourse

In today's competitive business landscape, there is a high demand for professionals who can effectively manage customer relationships and deliver exceptional customer experiences. This certificate course equips learners with the necessary skills to meet this demand, providing a comprehensive understanding of CRM best practices, data analysis, and customer engagement strategies. By completing this course, learners will be able to demonstrate their expertise in CRM and customer-focused business strategies, making them more attractive to potential employers and increasing their chances of career advancement. This program is an excellent investment for anyone looking to advance their career in sales, marketing, or customer service.

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CourseDetails

• Unit 1: Introduction to CRM (Customer Relationship Management)
• Unit 2: CRM Strategy: Building a Customer-Focused Business
• Unit 3: Customer Segmentation and Targeting
• Unit 4: Implementing CRM Systems and Technology
• Unit 5: Data Analysis and Insights in CRM
• Unit 6: Personalization and Customer Experience
• Unit 7: Multi-Channel CRM: Integrating Social, Mobile, and Email
• Unit 8: CRM Metrics and Performance Measurement
• Unit 9: Change Management and CRM Adoption
• Unit 10: Ethics and Data Privacy in CRM

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CRM: BUILDING A CUSTOMER-FOCUSED BUSINESS
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London School of International Business (LSIB)
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05 May 2025
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