Masterclass Certificate Assertiveness & Effective Feedback
-- ViewingNowThe Masterclass Certificate in Assertiveness & Effective Feedback is a crucial course for professionals seeking to enhance their communication skills and build productive relationships in the workplace. This program focuses on essential skills like expressing thoughts clearly, handling conflicts confidently, and providing constructive feedback.
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โข Understanding Assertiveness: Definition, Importance, and Benefits
โข Types of Communication: Passive, Aggressive, and Assertive Communication Styles
โข Developing Assertiveness: Techniques, Exercises, and Role-Plays
โข Effective Feedback: Importance, Characteristics, and Barriers
โข Giving Constructive Feedback: Best Practices and Examples
โข Receiving Feedback: Responding, Reflecting, and Implementing Feedback
โข Assertive Feedback: Balancing Honesty and Tact in Critical Situations
โข Assertiveness and Feedback in the Workplace: Conflict Resolution, Team Building, and Leadership Skills
โข Overcoming Challenges: Dealing with Conflict, Resistance, and Emotional Intelligence
โข Continuous Improvement: Strategies for Maintaining and Enhancing Assertiveness and Feedback Skills
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