Global Certificate in Banking CX Frontiers
-- viewing nowThe Global Certificate in Banking CX Frontiers is a comprehensive course designed to empower banking professionals with cutting-edge skills in Customer Experience (CX). This course is critical for those seeking to advance their careers in the rapidly evolving banking industry, where CX has become a key differentiator.
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Course Details
• Customer Experience (CX) Fundamentals: Understanding the key principles of CX, its impact on banking, and the role of CX in driving business growth.
• Global Trends in Banking CX: Exploring the latest trends in banking CX, including digital transformation, AI, and data-driven personalization.
• Customer Journey Mapping: Learning how to map the customer journey to identify pain points, optimize touchpoints, and improve CX.
• Voice of the Customer (VoC) Programs: Understanding the importance of VoC programs, how to design and implement them, and how to use customer feedback to drive CX improvement.
• CX Metrics and Analytics: Measuring and tracking CX performance using key metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and using analytics to derive insights.
• Employee Engagement and CX: Recognizing the role of employees in delivering exceptional CX and strategies for engaging and empowering employees to drive CX improvement.
• Design Thinking for CX: Applying design thinking principles to create innovative and customer-centric solutions.
• CX Strategy and Leadership: Developing a CX strategy and leading CX transformation in a global banking context.
Note: The above list of units is not exhaustive and can be modified based on the specific learning objectives of the course.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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