Global Certificate in Banking CX Frontiers
-- viendo ahoraThe Global Certificate in Banking CX Frontiers is a comprehensive course designed to empower banking professionals with cutting-edge skills in Customer Experience (CX). This course is critical for those seeking to advance their careers in the rapidly evolving banking industry, where CX has become a key differentiator.
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Detalles del Curso
• Customer Experience (CX) Fundamentals: Understanding the key principles of CX, its impact on banking, and the role of CX in driving business growth.
• Global Trends in Banking CX: Exploring the latest trends in banking CX, including digital transformation, AI, and data-driven personalization.
• Customer Journey Mapping: Learning how to map the customer journey to identify pain points, optimize touchpoints, and improve CX.
• Voice of the Customer (VoC) Programs: Understanding the importance of VoC programs, how to design and implement them, and how to use customer feedback to drive CX improvement.
• CX Metrics and Analytics: Measuring and tracking CX performance using key metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and using analytics to derive insights.
• Employee Engagement and CX: Recognizing the role of employees in delivering exceptional CX and strategies for engaging and empowering employees to drive CX improvement.
• Design Thinking for CX: Applying design thinking principles to create innovative and customer-centric solutions.
• CX Strategy and Leadership: Developing a CX strategy and leading CX transformation in a global banking context.
Note: The above list of units is not exhaustive and can be modified based on the specific learning objectives of the course.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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