Global Certificate in Banking CX Frontiers
-- ViewingNowThe Global Certificate in Banking CX Frontiers is a comprehensive course designed to empower banking professionals with cutting-edge skills in Customer Experience (CX). This course is critical for those seeking to advance their careers in the rapidly evolving banking industry, where CX has become a key differentiator.
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โข Customer Experience (CX) Fundamentals: Understanding the key principles of CX, its impact on banking, and the role of CX in driving business growth.
โข Global Trends in Banking CX: Exploring the latest trends in banking CX, including digital transformation, AI, and data-driven personalization.
โข Customer Journey Mapping: Learning how to map the customer journey to identify pain points, optimize touchpoints, and improve CX.
โข Voice of the Customer (VoC) Programs: Understanding the importance of VoC programs, how to design and implement them, and how to use customer feedback to drive CX improvement.
โข CX Metrics and Analytics: Measuring and tracking CX performance using key metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and using analytics to derive insights.
โข Employee Engagement and CX: Recognizing the role of employees in delivering exceptional CX and strategies for engaging and empowering employees to drive CX improvement.
โข Design Thinking for CX: Applying design thinking principles to create innovative and customer-centric solutions.
โข CX Strategy and Leadership: Developing a CX strategy and leading CX transformation in a global banking context.
Note: The above list of units is not exhaustive and can be modified based on the specific learning objectives of the course.
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