Global Certificate in Banking CX Frontiers

Name: Global Certificate in Banking CX Frontiers
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The Global Certificate in Banking CX Frontiers is a comprehensive course designed to empower banking professionals with cutting-edge skills in Customer Experience (CX). This course is critical for those seeking to advance their careers in the rapidly evolving banking industry, where CX has become a key differentiator.

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AboutThisCourse

The course covers global best practices, innovative strategies, and tools for designing and implementing superior CX in banking. It equips learners with essential skills to understand customer needs, design customer-centric strategies, and measure CX success. The course also delves into the role of technology in enhancing CX and the importance of a customer-focused culture in driving business growth. By the end of the course, learners will have a deep understanding of the CX landscape in banking, be able to design and implement CX strategies, and use data to make informed decisions. This course is not only relevant but also highly demanded in the banking industry, making it an ideal choice for career advancement.

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CourseDetails

• Customer Experience (CX) Fundamentals: Understanding the key principles of CX, its impact on banking, and the role of CX in driving business growth.
• Global Trends in Banking CX: Exploring the latest trends in banking CX, including digital transformation, AI, and data-driven personalization.
• Customer Journey Mapping: Learning how to map the customer journey to identify pain points, optimize touchpoints, and improve CX.
• Voice of the Customer (VoC) Programs: Understanding the importance of VoC programs, how to design and implement them, and how to use customer feedback to drive CX improvement.
• CX Metrics and Analytics: Measuring and tracking CX performance using key metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and using analytics to derive insights.
• Employee Engagement and CX: Recognizing the role of employees in delivering exceptional CX and strategies for engaging and empowering employees to drive CX improvement.
• Design Thinking for CX: Applying design thinking principles to create innovative and customer-centric solutions.
• CX Strategy and Leadership: Developing a CX strategy and leading CX transformation in a global banking context.

Note: The above list of units is not exhaustive and can be modified based on the specific learning objectives of the course.

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ProficiencyEnglish
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN BANKING CX FRONTIERS

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London School of International Business (LSIB)

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05 May 2025

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